Enterprise knowledge
Connect approved ERP, CRM, policy and GRC records through source-attributed organisational memory, with Arabic and English context people can review.
An enterprise question can span ERP transactions, CRM activity, policies and GRC records. AliphChat brings approved sources into a conversational front door, with organisational memory and source attribution. Aliph Data establishes the ownership, classification and purpose behind that memory. Shape the scope around the business question, approved connectors and Arabic or English context the user needs.
For knowledge owners, operations teams, employee services and IT leaders.
Select the approved ERP, CRM, policy and GRC sources needed for the task. Scope connectors and synchronisation, including Zoho where relevant, with source owners. Preserve record identifiers, document versions and permissions so analysis and executive insight remain attributable to information a reviewer can inspect.
Use AliphChat to connect a question with its source records, context and relevant analysis. Include Arabic and mixed-language examples in the evaluation. A compliance question needing a structured deliverable can move into the distinct AI Consultant workflow, using supplied context, guided clarification and specialist review.
Plan how approved updates become available, how withdrawn material is removed and who investigates poor answers. Evaluate access boundaries alongside answer quality. Give source owners a repeatable way to correct the knowledge base as questions, policies and users change.
An employee needs to understand the steps for requesting access to an internal system. A scoped assistant retrieves the approved access procedure, identifies the request channel and presents the relevant passage. When the employee asks whether their individual request will be approved, the response directs them to the authorised reviewer.
The review checks whether the right procedure was retrieved, its version was current and the employee could identify the next step. It also checks that information outside the employee’s access was not exposed.
Choose one business question, the approved ERP or CRM records and the policies that support it. Confirm source ownership, classification, connector scope and access before evaluating the conversation.
Collect representative questions, current search habits and common dead ends. Agree the users, the knowledge domain and the situations that require escalation.
Confirm ownership, classification, purpose, access and refresh needs. Scope the ERP or CRM connectors and document sources, then record the source relationships and privacy transformations the experience needs to preserve.
Test retrieval and responses against a reviewed set of questions, including missing answers, conflicting documents and requests outside the intended scope.
Introduce the experience to a bounded user group. Review feedback with source owners and agree a process for updates, investigation and expansion.
These inputs help turn an initial discussion into a focused scope.
Evaluate whether answers are supported by the right sources, permissions are respected and employees can complete the intended task.
Explore the relevant product capabilities, then confirm the integrations, configuration and delivery scope for your organisation.
Bring ERP, CRM, policies and organisational memory into one conversation. AliphChat helps your teams understand what is happening, check the information behind the answer and decide what to do next across the business.
Know what is approved, where coverage is missing and who needs to act. Policy Vault connects your governance inventory to review, publication and attestation, so the policy stays connected to the people responsible for it.
Bring the workflow, people and implementation together.
Explore Aliph AI servicesNo. A bounded library with a clear owner is a practical starting point. Include enough representative material to test the intended task, then use the evaluation to decide which sources or questions to add next.
Agree a source precedence and escalation approach during design. A useful experience should surface the conflict or direct it to an owner, rather than silently treating one version as authoritative. Conflicting documents also become a knowledge maintenance action.
Language requirements should be part of the scope and evaluation set. Bring examples in each language, including mixed-language queries and terminology. Retrieval, source display and response quality need to be evaluated with reviewers who understand the content.
Assess the proposed data flows, users, source systems and operating responsibilities together. Hosting, model selection and integration scope are design decisions that should be confirmed against the organisation’s requirements before implementation.
Tell us about your current process, intended users and requirements. We’ll help define a first implementation and a practical way to evaluate it.
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